Shipping policy

Last Updated: 25/02/2026

At Albyce, we create bags designed to accompany you through life's beautiful moments. Because each bag is thoughtfully made to order, please allow additional processing time before your item ships.

PROCESSING TIME

All Albyce bags are made to order. Please allow [3-7 business days] for your order to be carefully crafted, inspected, and prepared for shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

SHIPPING TIMELINE

Destination	Shipping Method	Estimated Delivery Time
United States	Fastest Available Carrier	10-18 business days after processing

Business days are Monday through Friday, excluding major holidays.

We select the fastest available carrier for your location (which may include USPS, FedEx, UPS, or DHL) to ensure your Albyce bag reaches you as quickly as possible.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and the weight of your order. The final shipping cost will be displayed before you complete your purchase.

We currently ship to all addresses within the United States, including PO Boxes and military APO/FPO addresses.

TRACKING YOUR ORDER

Tracking is included with every order. Once your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow 24-48 hours for the tracking information to update in the carrier's system.

You can track your order at any time by clicking the tracking link in your shipping confirmation email.

DELAYS AND COMMUNICATION

We understand how much you anticipate receiving your Albyce bag. While we make every effort to meet the estimated delivery timelines above, occasional delays may occur due to:

High order volumes
Carrier delays
Weather disruptions
Unforeseen circumstances

If any delays affect your order, we will communicate with you promptly via email to keep you informed every step of the way.

INTERNATIONAL SHIPPING & CUSTOMS

While we ship exclusively to addresses within the United States, our bags are crafted by our trusted manufacturing partners overseas and shipped directly to you.

Customs, Duties, and Taxes

Important: Orders shipped to the United States may be subject to customs duties, import taxes, and handling fees imposed by US Customs and Border Protection. These charges are the sole responsibility of the customer.

Customs policies vary and fees are determined based on the order value, materials, and other factors
Albyce (Zuukana Stores) has no control over these charges and cannot predict what they may be
We are unable to reimburse or cover any customs fees
Please contact your local customs office for more information before ordering

Failure to pay customs fees may result in your package being held, returned, or destroyed, and we cannot issue refunds for orders refused due to unpaid customs charges.

LOST OR STOLEN PACKAGES

We partner with reliable carriers to ensure your order arrives safely. In the rare event of a lost or stolen package, here's how we handle it:

If Tracking Shows "Delivered" But You Haven't Received Your Package:

Check with neighbors or household members who may have accepted the package
Wait 48 hours—carriers sometimes mark packages as delivered before completing the route
Contact your local post office—they may be holding it or have additional delivery information
Contact us at hello@albyce.com if the package remains missing after these steps

We will assist you by providing any documentation needed and helping you file a claim with the carrier.

If Tracking Confirms the Package is Lost:

If the carrier confirms your package has been lost in transit, we will:

File a claim with the carrier on your behalf
Once the carrier's investigation is complete (typically 7-10 business days), we will offer you a full refund or replacement

Please note that Albyce (Zuukana Stores) is not responsible for lost or stolen packages after they have been marked as delivered by the carrier, as we cannot control what happens once the package leaves our hands. We will, however, do everything we can to assist you in resolving the issue.

INCORRECT ADDRESS

Please ensure your shipping address is complete and accurate at checkout. Our Shopify checkout system includes address verification to help prevent errors.

We are unable to redirect orders once they have been shipped. If you realize you've provided an incorrect address:

Contact us immediately at hello@albyce.com
We will attempt to intercept the package (not always possible)
If the package is returned to us due to an incorrect address provided by you, you will be responsible for the cost of reshipping

HOLIDAY SHIPPING

During peak holiday seasons (November–December), processing and delivery times may be longer than usual. We recommend placing orders early to ensure delivery by specific dates. Any holiday shipping deadlines will be announced on our website and via our newsletter.