ALBYCE RETURN POLICY

Last Updated: April 22, 2026

Our Promise to You

We want you to love your bag. If you don't, we'll make it right, always with store credit or a free replacement. No cash refunds for change of mind, but you'll never be stuck with a bag you don't love.

Two Simple Paths

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Defective or Wrong Item (Free Replacement)

If your bag arrives damaged, defective, or we shipped the wrong item:

Step 1: Notify Us (within 7 days of delivery)

Email hello@albyce.com with:

• Your order number

• Photos showing the defect or wrong item

• Brief video (10 seconds) showing the issue

Step 2: We Approve and Send a Label

Once we review your photos/video, we will:

• Approve your return

• Email you a prepaid shipping label (we pay return shipping)

• Provide instructions for packaging

Step 3: Ship the Defective Bag Back

• Pack the bag securely (original packaging preferred)

• Attach the prepaid label

• Drop off at any shipping carrier location

• Keep your drop-off receipt as proof

Step 4: We Ship Your Replacement

Once we receive the defective bag:

• We inspect and verify the issue

• We ship your replacement bag at no cost within 5-7 business days after processing

• You receive tracking information via email

Important Notes:

• If you prefer a different style instead of an identical replacement, we will issue store credit for the full amount after receiving the return

Change of Mind / Wrong Size / Didn't Love It (Store Credit)

If you simply changed your mind or ordered the wrong size:

Step 1: Request a Return (within 7 days of delivery)

Email hello@albyce.com with:

• Your order number

• A photo showing all original tags still attached

• A brief video (10 seconds) showing the bag's condition

Step 2: Ship the Bag Back

Once approved, we'll provide the return address. You pay return shipping. We recommend using a tracked shipping service.

Step 3: Receive Store Credit

After we receive and inspect the bag (allow up to 14 days), we'll email you a store credit code.

Store credit details:

• Full value of your purchase (no deductions)

• Never expires

• Can be used on any product at albyce.com

• Cannot be converted to cash

What Cannot Be Returned

We cannot accept returns for:

• Items without original tags attached

• Items showing signs of wear, odors, stains, or pet hair

• Items returned after the 7-day window

• Items returned without prior approval

Processing Times

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Before You Order

Each Albyce bag is made just for you. Please review our:

• Product dimensions

• Material descriptions

• Customer photos and reviews

Most customers love their Albyce bag on the first try, and if you don't, store credit makes it easy to find your perfect match.

Need Help?

Email us: hello@albyce.com

Business name: Zuukana Stores

Please allow 24-48 hours for a response on business days.

Legal Note for US Customers

This policy applies to all purchases made from within the United States. By completing your purchase, you agree to these terms. For defective items, we offer replacement as your primary remedy. If you prefer a cash refund for a defective item, please contact us and we will accommodate your request.